Copyright © 2023 C&C S.p.A. All rights reserved. VAT Number 05685740721 - Unique code for electronic invoice: M5UXCR1
The following Terms and Conditions regulate the sale of products and, where applicable, of services through the website www.cec.com. C&C S.p.A. is the trade name of C&C S.p.A. with Single Shareholder.
We offer a wide range of services and sometimes you may be subject to additional terms and conditions. In case of use of any C&C S.p.A. service (e.g.: one to one trainings, technical support services, or other C&C S.p.A. services), you will also be subject to the terms, guidelines, and general conditions applicable to that particular service ("Service Terms"). In the event of a conflict between these General Terms and Conditions of Sale and the Service Terms, the Service Terms shall prevail.
Please read these General Terms and Conditions of Sale carefully before making any purchase. By making any purchase, you fully accept these General Terms and Conditions.
The display of products for sale by C&C S.p.A. on the website's virtual showcase constitutes an invitation to offer. If you wish to purchase one or more products displayed on the website, you can select them one at a time and add them to your cart. Once you have selected all the items you wish to purchase, you can close your cart and submit your order.
At this point, you will see a summary page of the products you have selected, their price, and the delivery options (with their respective costs) where applicable. You will be asked to choose your preferred delivery, shipping, and payment method. At the top of the same page, you will find the "Order" button, which you must click to submit your order.
Your order will then be considered as your contractual proposal to purchase the listed products, each considered individually, from C&C S.p.A.
Upon receipt of your order, we will automatically send you an email acknowledging receipt of the order ("Order Confirmation Email"). However, this does not constitute acceptance of your purchase proposal.
By sending the Order Confirmation Email, we only confirm that we have received your order and that we have submitted it to a process of verifying the data and the availability of the products you have requested.
The sales contract with C&C S.p.A. Spa a Socio Unico will be concluded only when we send you a separate email accepting your purchase proposal, which will also contain information about the product shipment and the expected delivery date ("Shipping Confirmation Email").
In case your order is fulfilled through multiple shipments, you may receive separate Shipping Confirmation Emails.
You can freely cancel your order before receiving our Shipping Confirmation Email, provided that the order has not been prepared for the shipping process. In this case, you will not be charged any costs.
However, the right of withdrawal is reserved in accordance with the terms and conditions of the following article 2.
The right of withdrawal does not apply to certain categories of products, including, but not limited to, digital products or software not supplied on physical media (such as CDs or DVDs) once the download or use has begun.
You agree to receive invoices in electronic format if we send them by email.
All orders placed on the website must correspond to normal consumption needs. This requirement applies both to the number of products purchased with a single order and to multiple orders for the same product, even if each order includes a quantity of products corresponding to normal consumption needs.
RIGHT OF WITHDRAWAL, EXCEPTIONS AND RETURN POLICIES
C&C S.p.A., except for the exceptions indicated below, gives you the right to withdraw from the order made, without having to provide any reason, within 14 days from the day you received the ordered product (or the last product, lot or piece in the case of goods, lots or pieces delivered separately) or from the conclusion of the contract (including, by way of example and not limitation, contracts for the supply of digital content not provided on a physical medium, such as a CD or a DVD).
If you have commissioned for the collection a person you trust, your right of withdrawal will start from the day of the product's delivery to the person you designated, different from the courier.
You must communicate to C&C S.p.A. with Single Shareholder, Viale Luigi Einaudi 10 – 70125 Bari, the exercise of the right of withdrawal by registered mail or PEC to the PEC of C&C S.p.A.: email@example.com, or by using the contact function of the website.
EFFECTS OF EXERCISING THE RIGHT OF WITHDRAWAL
We will refund you all payments received in connection with the product for which you have exercised the right of withdrawal, excluding payments for transportation, within 14 days from the day we received the communication relating to the exercise of the right of withdrawal.
We will perform the refund using the same payment method that you used for the order, unless you have indicated differently. In any case, you will not incur any cost as a consequence of such refund.
We may withhold the refund until we have received the product or until you have provided proof of having sent back the product to C&C S.p.A. and C&C S.p.A. has received it, whichever situation occurs first.
Please note that you are required to return the products following the instructions you will have received within 14 days from the day on which you communicated the withdrawal. You will have to bear the direct costs for returning the products.
You might be held responsible for the diminished value of the goods resulting from handling the goods (other than what is necessary to establish the nature, characteristics and functioning of the goods).
EXCEPTIONS TO THE RIGHT OF WITHDRAWAL
The right of withdrawal does not apply in the following cases:
Supply of sealed goods which are not suitable for return for reasons of hygiene or health protection and which have been opened after delivery.
Supply of products that are, after delivery, inseparably mixed with other goods.
Supply of sealed audio or video recordings or sealed computer software that have been opened after delivery.
Supply of goods made to measure or clearly personalized.
Supply of goods that are liable to deteriorate or expire rapidly.
Service contracts after the complete performance of the service by C&C S.p.A., if you have expressly consented to the performance of the service by us and accepted the loss of the right of withdrawal following the full performance of the contract.
Supply of digital content (including applications, software, e-books, MP3, etc.) via a non-material medium (e.g. a CD or DVD) if, at the time of placing the order, you have expressly consented to the commencement of performance and accepted the loss of the right of withdrawal as a result of the commencement of performance.
Supply of newspapers, periodicals and magazines, except for subscription contracts for the supply of such publications.
PRICES AND AVAILABILITY
All prices are inclusive of VAT applicable by law.
The information on the availability of the products we sell is listed on the website, as well as on the presentation page of each product.
Beyond the information provided on that page or elsewhere on the website, we are unable to provide more specific information on the availability of products.
Please consider that the estimated shipping and delivery times for products are purely indicative and cannot be relied upon entirely.
Once we receive your order, we will notify you via email if some of the products you ordered are not available.
Despite our best efforts, we cannot exclude the possibility that a small percentage of the products in our catalog may be mistakenly listed at a price other than the actual price.
In any case, we will check the correctness of the product prices during the order verification process and subsequent product shipment.
If, due to errors or other inconveniences, the price indicated on the website should be lower than the correct selling price of a product, we will contact you to verify if you still wish to purchase the product at the correct price. Otherwise, your order cannot be accepted.
If the correct price of a product is lower than the one indicated on the website, we will only charge you the lower correct price and will still ship the product to you.
If the goods ordered from C&C S.p.A. are to be delivered outside of Italy, you may be subject to import duties and taxes, which are payable once the package reaches the specified destination. Any additional customs clearance costs will be at your expense. We have no control over these costs and cannot predict their amount. Customs policies vary considerably from country to country, so you should contact your local customs office for more information.
Please also note that when you place orders on the website, you are considered the importer and are therefore required to comply with all laws and regulations of the country in which you will receive the goods.
Your privacy is important to us and we know that you care about how the information about your order is used and shared. We would like our international customers and customers who ship products abroad to be aware that cross-border deliveries are subject to opening and inspection of the products by customs authorities.
PRODUCT WARRANTIES SOLD BY C&C S.P.A. AND LIMITATIONS OF LIABILITY
The warranty regime for products sold by C&C S.p.A. differs depending on whether the buyer is a "consumer" or a "professional" within the meaning of Directive 1999/44/EC on "certain aspects of the sale of consumer goods and guarantees concerning consumer goods".
If you purchase as a "consumer", you benefit from the legal guarantee of conformity to which the seller is bound by law on every good sold ("Legal Guarantee"). The Legal Guarantee - to which C&C S.p.A. is bound as seller - guarantees the good against defects of conformity with the sales contract.
According to the law, in case the Legal Guarantee applies, you will have the right to have the good brought into conformity free of charge by repair or replacement, or, if this is not possible, to a reduction in the purchase price or to the termination of the contract.
C&C S.p.A. is therefore liable for defects of conformity if they occur within two years from the date of delivery of the good.
If you find a defect of conformity on the goods purchased from C&C S.p.A. during the validity period of the Legal Guarantee, please contact our customer service which you can find on the website.
To the extent permitted by law, C&C S.p.A. declines all responsibility in the event that the delivered product does not comply with the legislation of the country of delivery other than Italy.
C&C S.p.A. will not be responsible for delays in the delivery of purchased goods due to insufficient stock at the supplier.
We will also not be responsible for any non-substantial differences between the purchased goods and their illustrative images and text descriptions published on our website.
Except in cases of willful misconduct or gross negligence, we are only liable for any direct and foreseeable damage at the time of the conclusion of the sales contract.
We will therefore not be liable for any losses incurred, lost profits or any other damage that is not the immediate and direct consequence of our breach of contract or that was not foreseeable at the time of the conclusion of the sales contract.
APPLICABLE LAW AND JURISDICTION
These General Terms and Conditions of Sale are governed by and construed in accordance with Italian law, without prejudice to any mandatory prevailing rules of the country of habitual residence of the customer.
Consequently, the interpretation, execution and termination of the General Terms and Conditions of Sale are subject exclusively to Italian law and any disputes concerning and/or arising from them shall be resolved exclusively by the Italian judicial authority.
In particular, if the customer is a consumer, any disputes shall be resolved by the court of the customer's domicile or residence according to the applicable law or, at the customer's choice in the event of an action brought by the customer, by the Court of Bari.
If, on the other hand, the customer acts in the course of his/her business, commercial, artisanal or professional activity, the parties consensually establish the exclusive jurisdiction of the Court of Bari.
AMENDMENTS TO THE GENERAL TERMS AND CONDITIONS
We reserve the right to modify the website, policies, and these General Terms and Conditions of Sale at any time to offer new products or services, or to comply with legal or regulatory requirements.
You will be subject to the policies and terms of the General Terms and Conditions of Sale in force at the time you order products from us, unless any changes to such policies and terms are required by applicable law or competent authorities (in which case, they will also apply to orders you have previously placed).
If any provision of these terms is found to be invalid, void or unenforceable for any reason, such provision shall not affect the validity and enforceability of the remaining provisions.
Our failure to exercise any right or remedy under these General Terms and Conditions of Sale shall not constitute a waiver of our right to exercise such right or remedy in the event of a subsequent breach by you.
We do not sell products to minors. We sell products for children that can only be purchased by adults. If you are under 18 years of age, you can use www.cec.com with the involvement of a parent or guardian.
Information on Online Dispute Resolution (ODR) pursuant to Article 14 (1) of the ODR Regulation:
The European Commission provides consumers with the opportunity to resolve disputes online, in accordance with Article 14 Paragraph 1 of the Online Dispute Resolution (ODR) Regulation on one of its platforms.
The platform (http://ec.europa.eu/consumers/odr) serves as a place where consumers can try to reach out-of-court settlements for disputes arising from online purchases and service contracts.