How to request Apple support for your device

How to request Apple support for your device

Business

Oct 8, 2020



If your Apple device needs maintenance or repair, you can turn to C&C Authorized Apple Service Provider to get the necessary services.

C&C offers certified Apple assistance throughout Italy: fast, compliant with the rules, and attentive to customer needs. Qualified technicians, trained by Apple, using only original Apple parts to keep your device under warranty and safe from tampering.



39 stores throughout Italy and 28 Apple Authorized Service Providers: no matter where you purchased your device or if it is no longer covered by warranty, you can turn to C&C for Apple assistance at any time and for any Apple and Beats product. C&C's technical specialists are available for any need: from hardware interventions to Apple online assistance for software problems, via chat on the website www.cecspa.com.



Furthermore, to better meet the needs of customers who rely on C&C for Apple assistance, there is a courtesy service. By bringing your iPhone to one of the C&C Assistance Centers, you will receive a loan device for the time necessary to repair your iPhone. When it's ready, you will receive a message and can come pick it up, returning the loaned device. Learn more here



If you need Apple assistance and cannot visit one of our 39 stores, C&C also offers the free pick-up and return service for Apple devices that need repair.

The procedure is very simple: the first thing to do is to contact our web assistant in the live chat of C&C, to understand together whether it's a hardware or software problem. If a technical intervention is necessary, they will organize the pickup with the courier directly to your home, free of charge, and your device will be delivered to one of our Apple assistance centers.

Once the repair is done, our technicians will return it to you: if the device is under warranty, it will be returned directly after the repair; if out of warranty, it will be returned after receiving the payment via PayPal or bank transfer. Learn more here

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